Get your assistant
How it works

One request. Six stops.
No black box.

Get your assistant Back to home
  1. Step 01

    You submit the request

    Through your customer portal, or straight from our API. You set the budget, decide whether AI may be used on this task, and hand over your own API keys if you would rather we used yours.

    customer portal API your budget your API keys
    Use AI on this task? Try the switch — see what it does to the bill.
    assistant time 10 h · $120
    AI usage —
    what you pay $120
    AI off. A person does all of it, start to finish. Example task at $12/hour — your rate and hours depend on the work.
    How we handle AI →
  2. Step 02

    An agent routes it

    An automated agent reads the request and works out which team is best suited to complete it, then sends it to that team's lead for review.

    automatic picks the right team hands off to the lead
  3. Step 03

    The team lead reviews it

    A human decision, not an automatic one. The lead either accepts the task or recategorises it so it lands with the people who can actually do it.

    Accepted straight on to the assistants Recategorised back to routing, to the right team
  4. Step 04

    Assigned to assistants

    Once accepted, the task goes to one virtual assistant — or several working in parallel, if it is big enough to be worth splitting up.

  5. Step 05

    The lead checks the work

    Nothing reaches you unchecked. The team lead reviews what the assistants produced and holds it to standard before it is handed back.

    reviewed by a named lead sent back if it is not right
  6. Step 06

    You are billed for the hours worked

    Per hour of actual work — not per hour of budget. It comes out of your weekly balance, and if the job lands under what you set aside, the rest rolls over.

    billed by the hour unused budget stays yours
The money

Your budget is a ceiling, not a target.

You are charged for the hours the work actually took. Whatever your budget said, the difference is not spent for the sake of spending it.

Billed

Per hour of work done on your task, by the assistants who did it.

Budget

A cap you set per request. Come in under it and the balance stays yours.

Balance

Topped up weekly under your contract, from $75/week. Whatever a task does not use rolls over.

If you choose AI

The AI cost comes off your balance, but the hours drop — so the total usually lands lower.

If your budget is not realistic, we tell you — fast.

A customer success staff member contacts you within 4 working hours to talk it through, rather than letting the request sit or quietly overrunning.

within 4 working hours · 8am–11pm ET · Mon–Fri
Get your assistant Meet the leads