Terms of Service
Last updated [DATE] · Effective [DATE]
The short version. We supply trained human assistants who work on tasks you send us. You keep a weekly balance topped up, starting at $75 a week. Unused balance rolls over while your account is open. You own the work we produce for you. We keep what you send us confidential. Either side can end the arrangement with notice. Top-ups are not automatically refundable — refund requests are reviewed case by case by our support team. The full text below governs; this box does not.
- Who you are contracting with
- What the service is
- Eligibility and your account
- Top-ups, deposits and balance
- Submitting tasks
- Our standards and getting it wrong
- Acceptable use
- Ownership of work
- Confidentiality and your data
- Access to your systems
- Ending the agreement
- Liability
- Changes to these terms
- Governing law and disputes
- How to reach us
1. Who you are contracting with
crash.gg is operated by [LEGAL ENTITY NAME], a company registered in [JURISDICTION] under company number [COMPANY NUMBER], with its registered office at [REGISTERED ADDRESS]. In these terms "we", "us" and "crash.gg" mean that company. "You" means the business entering into this agreement.
These terms form a binding agreement between you and us. By submitting the signup form, signing our service agreement, or sending us a task, you accept them.
2. What the service is
We provide trained human assistants who carry out business support tasks on your instructions. Depending on your account this may include inbox and calendar management, data entry, document handling, research, list building and customer correspondence.
Our assistants work from the Philippines. They are real people, not software. Where our marketing says work is done by hand, it is done by hand.
Two things we want to be plain about:
- We are a support service, not a professional adviser. Nothing we produce is legal, financial, tax, medical or investment advice, and it should not be relied on as such.
- Assistants act on your instructions. The quality of an output depends heavily on the quality of the brief, and final responsibility for how you use the work sits with you.
3. Eligibility and your account
- The service is for businesses and for people acting in a business capacity. It is not a consumer service.
- You must be at least 18 and able to enter into a contract.
- You must give accurate signup details, including a working business email address, and keep them current.
- You are responsible for everything done through your account, and for keeping your access credentials secure. Tell us promptly if you think someone else has gained access.
4. Top-ups, deposits and balance
The service runs on a prepaid weekly balance.
| Minimum top-up | $75 per week. This is the smallest amount we take on, and it is stated on our signup form before you submit it. |
|---|---|
| Billing day | Your account refills on the same day each week, agreed when you sign up. |
| Changing the amount | You can scale your weekly amount up or down at any time, subject to the $75 minimum. Changes take effect from your next billing day. |
| Rollover | Balance you do not use rolls over to the following week for as long as your account is open and in good standing. |
| Deposit | Some accounts start with a deposit. Where one applies it is agreed in writing before you pay it, and it counts toward your balance rather than sitting separately. |
| Refunds | Top-ups and deposits are not automatically refundable. A top-up reserves assistant capacity for that week, which we commit whether or not you use it. Refund requests are reviewed individually by our support team — see Billing and Refunds. |
Payment is taken by our payment processor, [PAYMENT PROCESSOR]. We do not store your full card details on our systems. Prices are in US dollars and exclude any tax that may apply, which will be added where required.
If a payment fails we will tell you and may pause work on your account until the balance is restored. Full detail on refunds, pausing and cancellation is on our Billing and Refunds page, which forms part of these terms.
5. Submitting tasks
- Send tasks through the portal, by email, or through a shared channel we have agreed with you.
- We aim to match a task to an assistant within one hour during working hours. Matching is not the same as completion; delivery time depends on the size of the task.
- Tasks draw down your balance as they are worked. We will tell you before starting anything that would take your balance below zero.
- We may decline a task that falls outside our skills, breaches section 7, or that we do not have the capacity to do well. If we decline, we will say so rather than deliver something poor.
6. Our standards and getting it wrong
We will carry out your tasks with reasonable skill and care, using people suited to the work.
People make mistakes. If we deliver something wrong or incomplete, tell us within [N] days and we will redo it at our cost. If redoing it is not sensible, we will credit the balance the task consumed. This is the primary remedy we offer for defective work, and we would rather fix something than argue about it.
7. Acceptable use
You may not use crash.gg, and may not ask an assistant to:
- Do anything unlawful, or help you do anything unlawful.
- Send bulk unsolicited email or messages, or any activity that would breach anti-spam law such as CAN-SPAM, GDPR or equivalent rules.
- Impersonate another person or organisation, or create fake reviews, fake testimonials, fake engagement or other deceptive content.
- Access systems or accounts you are not authorised to access, or use credentials you are not entitled to use.
- Harvest personal data without a lawful basis, or scrape sites in breach of their terms.
- Handle payment card data, health records, or government identity documents, unless we have agreed that in writing in advance and put the right controls in place.
- Harass, threaten, demean or discriminate against our staff. Our assistants are employees and colleagues, and we will end an account over this without a refund of the current week.
If we believe your account is being used for any of the above we may suspend it immediately while we look into it.
8. Ownership of work
Work our assistants produce for you is yours. On payment, we assign to you all rights we hold in the deliverables created specifically for you under your instructions.
Two carve-outs, both ordinary:
- You keep ownership of everything you give us. You grant us a licence to use it only to the extent needed to do your work.
- We keep ownership of our own tools, templates, checklists and internal processes, including improvements to them. Nothing in this section transfers those to you.
9. Confidentiality and your data
We treat what you send us as confidential. We will not disclose it except to the assistants and staff who need it to do your work, or where the law requires us to.
Our assistants and staff are bound by confidentiality obligations as a condition of working with us.
How we handle personal data — what we collect, why, how long we keep it, and the rights you and your contacts have — is set out in our Privacy Policy. Where we process personal data on your behalf as a processor, the terms in that policy and any data processing agreement we sign with you apply.
10. Access to your systems
Some tasks require access to your inbox, tools or accounts. Where that is the case:
- Give access through proper delegated access or a password manager, not by emailing credentials. We will ask you to change your approach if you send us credentials insecurely.
- Grant the narrowest access that lets the work happen, and remove it when the work ends.
- You confirm you have the authority to grant the access you give us.
- We will tell you promptly if we become aware of unauthorised access to your data or systems on our side.
11. Ending the agreement
You may cancel at any time, with [N] days' notice before your next billing day. Cancelling stops future top-ups. It does not by itself refund balance you are already carrying — that is dealt with on the Billing and Refunds page, and you can ask us to review it.
We may end or suspend the agreement if you breach these terms, if payment fails and is not fixed after we ask, or on [N] days' notice for any other reason. If we end it for convenience rather than for something you did, we will refund your unused balance.
On termination we will return or delete your material in line with our Privacy Policy and any agreement we have signed with you.
12. Liability
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.
Subject to that, and to the extent the law allows:
- Our total liability arising out of this agreement in any twelve month period is limited to the total amount you paid us in the twelve months before the claim arose.
- We are not liable for loss of profit, loss of business, loss of anticipated savings, or indirect or consequential loss.
- We are not liable for failures caused by events outside our reasonable control, or by inaccurate or incomplete instructions from you.
13. Changes to these terms
We may update these terms. If a change materially affects you, we will give you at least [N] days' notice by email before it takes effect, and you may cancel before it does. The "last updated" date at the top always reflects the current version.
14. Governing law and disputes
This agreement is governed by the law of [GOVERNING LAW JURISDICTION], and the courts of [JURISDICTION] have exclusive jurisdiction.
Before starting formal proceedings, please raise the problem with us directly. Most things get sorted with a conversation, and we would rather have that conversation than a legal one.
15. How to reach us
Questions about these terms go to [LEGAL EMAIL], or by post to [REGISTERED ADDRESS]. Other ways to reach a person are on our Contact page.